Last updated November 26, 2024
At Hot Heat Kit, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.
Please note that this policy applies to all purchases made through our website, https://hotheatkit.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.
We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at customersupport@hotheatkit.co.uk for assistance.
RETURNS
EU and UK Customers
We respect your right to withdraw under EU and UK consumer protection laws. As such, all returns must be initiated within 14 days of delivery. The product must be returned in its original packaging, unused, and in the same condition as it was received to be eligible for a refund or exchange.
International Customers
For customers outside of the EU and UK, all sales are final, and returns are not accepted.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: customersupport@hotheatkit.co.uk. You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
Which are the items that cannot be returned/replaced?
In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:
- Late Request: Requests initiated more than 14 days after delivery cannot be accommodated.
- Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or return.
- Original Packaging: Returns must include all original packaging, price tags, labels, and accessories. Items returned without these, or with damaged packaging, will not be accepted.
- Altered Serial Number: Products with defaced or altered serial numbers are not eligible for return or refund.
- Intentional Damage: Products that have been intentionally damaged, or otherwise destroyed, are not eligible for return.
- Free or Complimentary Products: Return or replacement requests for items that were free or complimentary are not accepted.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 7 to 14 working days after a thorough inspection of your return. If your return is approved, the refund will be credited to your original payment method.
RETURN PROCESS
To return an item, please email customer service at customersupport@hotheatkit.co.uk with your concern and the order number to obtain the return approval, place the item securely in its original packaging, and mail your return to the address provided by us in the following format:
Hot Heat Kit
Attn: Return to origin
RMA#
18 Sackville Avenue
London BR2 7JT
United Kingdom
Please note:
Responsibility for Shipping Charges: You, the customer, will be responsible for all return shipping charges. We strongly advise you to use a trackable shipping method when returning your product.
Refund of Shipping Fees in Specific Cases: In instances where it is determined that there was a legitimate issue with the product, such as a defect in quality or an error in the item shipped, Hot Heat Kit will refund the shipping fees incurred by the customer.
Requirement for Return Confirmation: Please do not mail your return package without receiving confirmation from us. Returning an item without prior confirmation may result in the rejection of your return request. In such cases, no refund or replacement will be provided.
DISCLAIMER: All returned products are subject to inspection by our dedicated quality assurance team. The team will evaluate the returned product to ensure compliance with our return and refund policies, and their decision will be final in determining whether the return is accepted or rejected.
Rejected Returns
- No Refund or Exchange: If a return is rejected, no refund or exchange will be issued.
- Return of Product to Customer: Customers may choose to have the rejected product shipped back to them. The shipping cost for the return will be borne by the customer.
REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
CANCELLATIONS
Immediate Order Processing and Cancellation Limitations
At Hot Heat Kit, your shopping experience is our top priority. You may cancel your order while it is still in the processing phase. Once the order has been picked, packed, or shipped, cancellations are no longer possible. This ensures that we can fulfil and ship your items as quickly as possible. If you have any concerns or issues with your order, please contact our customer service team for assistance, and we will do our best to address any problems promptly.
Cancellation from our end
We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:
- Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you’ve placed an order. If this happens, we’ll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
- Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn’t align with these or with applicable laws, we reserve the right to cancel it.
- Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we’ll cancel the order to protect both you and our platform.
Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.
CHANGES TO THIS POLICY
Hot Heat Kit reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the “Last updated” date at the top of this page.
QUESTIONS
If you have any questions concerning our return and refund policy, please contact us at:
customersupport@hotheatkit.co.uk.
